Last Updated: March 05, 2026
Effective: March 9, 2026
Mediacom Communications Corporation and its subsidiaries and affiliates (Mediacom, the Company, we, or our) are committed to respecting and protecting your privacy. We manage the personal information you provide in accordance with applicable privacy laws and best practices.
This privacy notice (Notice) explains our practices regarding the collection, use, and management of your personal information across all formats. This includes information collected:
We encourage you to review this Notice to understand how we collect, use, share, and safeguard your personal information.
How Our Privacy Notice Applies
Personal Information Collection Practices
How We Use Your Personal Information
How We Share Your Personal Information
How Long We Keep Your Information
How We Secure Your Information
Your Privacy Rights and Choices
Exercising Your Privacy Rights
Privacy Rights Request Appeals Process
Law Enforcement and Legal Requests
Changes to this Privacy Notice
This Notice applies to our services, including all Mediacom-provided offerings, such as internet, video, and phone (residential, business, and mobile) (collectively, Services). The Notice also applies to Mediacom’s website and related sites, including any microsites (collectively, Sites), your communications with Mediacom, and when we collect your personal information from third parties. Some Mediacom Services may have additional or unique privacy practices that may be described to you at the time of collection. To the extent there is a conflict between this Notice and a Service-specific privacy notice, the Service-specific policy or agreement will control with respect to that unique Service.
This Notice does not apply to non-Mediacom services or websites and apps that you may access or use through our Services. For example, if you are a Mediacom internet customer and you visit a third-party website, the privacy practices for that website will apply, or, if you are a Mediacom video customer and you use another company’s streaming service, the privacy practices of that streaming service will apply. We encourage you to carefully review those third-party privacy policies or notices.
Personal information refers to any data or information, regardless of format, that identifies, relates to, describes, or could reasonably be linked—directly or indirectly—to a specific individual or household. This includes direct identifiers, such as your name, mailing address, email address, and phone number, as well as digital identifiers like an IP address, account numbers, and online browsing history.
This definition does not include information that has been de-identified, anonymized, or aggregated in a way that it can no longer be associated with you personally.
To provide you with reliable Services, personalized experience, and update-to-date information, Mediacom collects and processes various types of personal information. This section outlines the specific categories of data we collect, as well as how and where we collect it.
To provide our Services, Mediacom collects information from you directly, automatically through your use of our network or Services, or from third-party sources. The chart below details:
Note on Household Data: Because many of our Services are provided to a residence (such as internet or cable), most information collected through our Services (such as viewing history or bandwidth usage) is collected at a household level. This information is tied to an account holder’s records rather than a specific individual.
|
Category |
Examples of Data Categories |
Source(s) |
|
Identifiers |
Name, alias, postal address, IP address, account name, email, phone number, Social Security number, and driver’s license number. |
You; |
|
Commercial & |
Mediacom credentials, customer signature, service subscriptions, order history, payment records, and communications with Mediacom. |
You; |
|
Internet & |
Browsing/search history, session replay data (mouse movements/clicks), DNS lookups, bandwidth usage, and interaction with our Sites. |
Your Device(s); Mediacom; |
|
Cable & Video Usage |
TV viewing history (channels, programs, duration), Video-on-Demand (VOD) and Pay-Per-View (PPV) orders, and interactions with playback controls (pause/fast-forward/rewind). |
Your Device(s) |
|
Audio & Visual Information |
Voice commands and audio recordings from voice-activated remotes or apps; CCTV records, photographs, and Digital Home video/audio recordings. |
You; |
|
Phone & Mobile - Customer Proprietary Network Information (CPNI) |
Call history, destination numbers, call duration, technical configurations, and features used. |
Mediacom |
|
Digital Home & Automation |
System activation/deactivation logs, alarm history, and monitored device status (e.g., thermostat settings and internal temperatures). |
Your Device(s); Mediacom; |
|
Device & Technical Data |
Device ID, MAC address, operating system, browser type, unique device identifiers, and network equipment addresses. |
Your Device(s); Service Provider(s) |
|
Demographic & Location |
Age, gender, zip code, country, and the physical location of your Mediacom-provided devices. |
You; |
|
Precise Geolocation |
IP-based and Device-based location coordinates (when enabled by the user). |
Your Device(s) |
|
Financial Information |
Bank account numbers, credit/debit card information, and Mediacom account billing history and details. |
You; |
|
Biometric Information |
Facial geometry templates derived from images you provide to us. |
You |
|
Professional Information |
Employer, job position, estimated income, and work contact information. |
You; |
|
Sensitive Personal Information |
Social Security, driver’s license, and state ID numbers, account login credentials, and facial geometry templates. |
You; |
|
Inferences |
Profiles reflecting your interests, consumer preferences, likelihood to switch providers, or predicted household income. |
Mediacom; |
While the chart above identifies the data sources, we use the following methods to gather this data:
We collect personal information automatically when your device(s) connect to our network, Services, or Sites through our network infrastructure, cookies, session replay technology, and other digital tools. This information includes but is not limited to:
Sometimes we obtain personal information from third parties, such as our trusted service providers that support our business or our Services. This information includes, but is not limited to:
We use your personal information to power and provide our Services, protect our network, and keep you updated. This includes everything from processing your monthly billing to personalizing the way you interact with our brand. We are committed to using your personal information responsibly and in compliance with the law, as detailed in the specific use cases below:
To deliver our Services effectively, protect our customers and our network, and keep you informed, we share certain personal information with authorized users, service providers, and business partners. This allows us to, for example, process payments, provide technical support, and offer personalized experiences. The list below details when and why your information is shared:
Finally, state privacy laws require us to disclose when we ‘sell' or 'share' personal information, as those terms are broadly defined. In the preceding 12 months, Mediacom has 'sold' or 'shared' the following categories of personal information to third parties for the following purposes:
|
Personal Information Categories |
Categories of Third Parties to Whom We Disclose |
Purpose of Disclosure |
|
Inferences Drawn from Personal Information |
Advertising Networks; |
To create consumer profiles reflecting your preferences and characteristics. |
|
To perform predictive modeling for marketing and “look-alike” audience targeting. |
||
|
To deliver personalized content and advertisements based on predicted interests. |
||
|
Demographic and Location Information |
Marketing Partners; Advertising Networks; Analytics Providers |
To deliver localized advertisements and regional promotional offers. |
|
To analyze regional market trends and subscribership demographics. |
||
|
To measure the effectiveness of location-based marketing campaigns. |
||
|
Geolocation Data |
Advertising Networks; Analytics Providers |
To serve advertisements relevant to your general geographic area (e.g., city or zip code). |
|
To customize website content and language based on your approximate location. |
Under Section 631 of the Cable Act, Mediacom collects Personally Identifiable Information (PII)—data that identifies you specifically—to provide services and prevent unauthorized use.
Section 222 of the Communications Act protects Customer Proprietary Network Information (CPNI). This includes details about your call patterns, technical configurations, and billing information.
Mediacom offers various programs that may provide discounts or other benefits to customers who share certain personal information with us. This Notice explains the terms of these incentives and how we calculate the value of the data provided.
State law requires us to provide a good-faith estimate of the value of the personal information we collect.
Participation in these programs is completely voluntary.
Mediacom retains personal data only for as long as needed to satisfy legal, contractual, or business needs. This includes:
We purge personal information that is no longer necessary by destroying, de-identifying, or anonymizing it.
Mediacom is committed to protecting the personal information we collect. We maintain a comprehensive security program that includes technical, physical, and administrative safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, because no security framework is entirely impenetrable, we cannot warrant or guarantee that our protections will prevent every unauthorized attempt to circumvent these measures.
Depending on your state of residence, applicable privacy laws may provide you with certain privacy rights in relation to the personal information we collect and maintain about you. To the extent one or more of the below privacy rights does apply to you, you can find more information about how to exercise that right in the Exercising Your Privacy Rights section.
To exercise any privacy rights described above that apply to you, please submit a consumer request to us by either:
Submission Limits & Requirements Unless otherwise mandated by your state’s laws, you may submit each type of consumer request up to two times within a 12-month period. To process your request, you must:
Identity Verification Process We cannot fulfill requests if we are unable to verify your identity or authority. Personal information provided for verification will be used solely for that purpose.
Response Timelines & Delivery We aim to respond to all verified requests within forty-five (45) days. If an extension is necessary, we will notify you in writing of the reason and the additional time required.
Delivery Options: You may choose to receive our response via mail or email.
Mediacom Customers: Responses will be delivered through your "MY ACCOUNT" portal (if applicable) or via your chosen method (mail or electronic).
Fees: While most requests are processed free of charge, Mediacom reserves the right to charge a fee for requests that are excessive, repetitive, or manifestly unfounded. If a fee is warranted, we will provide a written explanation and a cost estimate before proceeding.
Authorized Agents: If you are an authorized agent making a privacy rights request on behalf of a consumer, please download the following two forms and follow the instructions on each form:
If you disagree with our decision regarding a privacy rights request, you may initiate an appeal. This process allows us to reevaluate your request and ensure all information was considered correctly.
Starting the Appeals Process
You may formally start the appeals process by:
Please include your privacy right request ticket number, fully describe your concerns or disagreement, and include any documentation necessary to validate the claims you are making.
We will acknowledge receipt of your written appeal within ten business days. This acknowledgment may include requests for additional information necessary for our investigation. Please note that providing a complete and substantive response is essential, as a lack of information may materially impact our ability to resolve the issues raised.
Our review will determine if the initial decision was fair and compliant with applicable privacy laws. You may only appeal a decision that affects you personally. If you are acting on behalf of another individual, you must provide valid evidence of your authorization.
The appeal is strictly limited to the specific privacy request decision in question. General concerns regarding company policies, management practices, or other unrelated matters fall outside the scope of this process and will not be considered.
Clearly identifying the remedy you seek is a vital component of the process. Your written appeal must specify the desired outcome—for example, the access, correction, or deletion of your personal information. This allows our team to accurately assess your request and determine the appropriate path forward.
We will conduct a reasonable investigation based on the documentation and information available. Following this review, we will reach a determination, which may include upholding or modifying the original decision. You will receive a written explanation of our determination within sixty days of our receipt of your appeal.
Depending on your state of residence, if your appeal is denied, you may have the right to file a further appeal with your state’s relevant regulatory authority:
You may withdraw or end your appeal at any time by providing us written notice.
We do not discriminate against any person who initiates an appeal.
We will maintain a record of the appeal, including the final determination, in accordance with our record retention policies and procedures.
All law enforcement requests, warrants, and subpoenas issued in connection with court proceedings should be submitted via fax to 845-698-4570 or emailed to mcc_legal@mediacomcc.com (note the underscore between "mcc" and "legal").
Accepted legal process includes:
Exigent Circumstances: For emergency requests involving immediate danger, please call 1-800-308--6715 or email nocupdate@mediacomcc.com. If emailing, please call to confirm receipt. During standard business hours (8 AM – 5 PM ET, excluding weekends and holidays), exigent requests may also be sent to mcc_legal@mediacomcc.com.
You must be at least 18 to subscribe to Mediacom Services. Our Sites are intended for a general audience and are not directed to children less than 16 years of age, and Mediacom does not knowingly or intentionally collect personal information from children less than 16 years of age.
While our Sites are intended for audiences over 18, users under the age of 18 (or their authorized representatives) may request the removal of content they have posted. To initiate a removal request, please contact us at the email address provided in the Contact Us section. Please be aware that while we fulfill valid requests, this process does not guarantee complete or comprehensive removal from the internet—for example, if the content has already been shared or reposted by other users.
Our Sites from may contain links to third-party websites and services. These links are provided for your convenience and information only and may operate independently from us and have their own privacy policies and notices. You are strongly encouraged to review such policies or notices. We do not endorse or make any representations or warranties concerning those third-party sites or notices or have any responsibility regarding these third-party sites.
Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our normal tracking activities on our Sites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.
If you are a California resident, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties’ direct marketing purposes. To request this information, please send an email to the address listed in the Contact Us section.
Mediacom reserves the right to amend this Notice at our discretion and at any time. When updates are made, we will post the revised Notice on our website and update the “Last Edited” date accordingly. If we make material changes to how we treat your personal information, we will notify you through a notice on our homepage or via email. By continuing to use our Site and Services after these changes are posted, you acknowledge and accept the updated terms of the Notice.
If you need a paper copy or an alternative format of this Notice, please contact us at mcc.legal@mediacomcc.com.
If you have any questions or comments about this Notice, the ways in which Mediacom collects and uses your personal information described herein, or your choices and rights regarding such use, please do not hesitate to contact us at:
Email: mcc.legal@mediacomcc.com
Phone: 833-998-1824
Monday-Friday 8AM-8PM Central Time
Saturday-Sunday 8AM-5PM Central Time
Postal Address:
Mediacom Communications Corporation
Attn: Legal Department
1 Mediacom Way, Mediacom Park, NY 10918